FAQ's by Users

Choose your question from the list below.

hmtoggle_plus1        I keep getting asked to Install Silverlight or Flash players. What are these?

Silverlight (Microsoft) and Flash (Adobe) players are small bits of software that let you watch and interact with the video.  These are very common downloads and are safe to install.

hmtoggle_plus1        I have a Silverlight installed but I still can’t analyze my videos, why?

Sometimes Silverlight needs to be uninstalled before you can install a new version.  This seems to only occur on Macs.  We have developed a System Test page to help you resolve these problems.

hmtoggle_plus1        How do I know if my system is suited to using the Bracken Site?

We have developed a System Test page to help you test your computer, Internet browser and plugins.

hmtoggle_plus1        Can I upload my own videos?

Yes, you go to Manage Files.  You can learn more about this in the How do I upload my videos section of this online help.  You can also use our desktop and iOS uploaders which are much faster than the web uploader.

hmtoggle_plus1        I can see all my videos under Manage Videos, but how to actually analyze one?

You only manage (i.e. rename, delete, add tags, add a description) in the Manage area; to analyze a clip you must go to a Zone under a tab and then click on the Analyse link.  If you are using the free Lite version the Zone will be called ‘Lite’.  From there just choose Single Video Analysis or Dual Video Analysis.

hmtoggle_plus1        Can I download videos I see in the Bracken Site?

For privacy reason there is currently no way for you to download a video from the Bracken Site.

hmtoggle_plus1        Can I share my videos I have in the Bracken Site with my friends?

There are 2 ways to share videos within you Zone in the Bracken Site.  One is to make them available for everyone in your Zone (group) to analyze themselves, or you can share it with a specific sub-group within your Zone but making that video part a discussion.

hmtoggle_plus1        How do I find my Modules (lessons)?

You will find the link for Modules in Pathways listed under a Tab.  Not everyone sees the same Tabs, Pathways or Modules within them.  It totally depends on what you have access to in your subscription.  You can find more about finding Modules here.

hmtoggle_plus1        How do I find my Wizards (technique check lists)?

You will find the Wizards in Pathways listed under the a Tab.  Not everyone sees the same Pathways or Wizards within them.  It totally depends on what you have access to in your subscription.  You can find more about finding Wizards here.

hmtoggle_plus1        Can I work through a Module more than once?

It works just like handing in a paper assignment. You can work on parts of it, go back change parts but once it is submitted to the teacher you cannot change it unless they give it back to you and allow you to edit it. You can learn more about using Modules here.

hmtoggle_plus1        Can I work through a Wizard more than once?

A Wizard is more like a checklist so you can use it over and over again to analyze technique. For example you might use the same Kicking Wizard to analysis the kicking abilities of your whole team.  Each member would get their own report on how they performed at the end.  You can learn more about using Wizards here.