The first version of the Activation Manager was limited to manual activations via phone and email. Subsequent versions now provide the option to deactivate using the Activation Manager and a web browser. Typically, the only reason for needing to do this is due to a proxy server issue or no internet connectivity on the PC.

Note – if your siliconcoach application makes use of the more recent version of the Activation Manager then phone or email based deactivations will no longer be accepted.

To manually deactivate:

1. Open the Activation Manager, it will automatically open to the Deactivate Page if the application is already activated

2. Click on the Manual De-activation link button

3. You should find that your License Code is already in the license code field where is was saved when you first activated. Click on the Export button

4. You will be presented with a confirmation dialog box. The process of Deactivation needs to be followed carefully so that you do not loose your license. Click Yes to continue.

5. A second dialog box will appear telling you what to do next. Note that at this stage the license has been removed from your PC and it is imperative that you follow through and complete the next set of steps so that you don’t loose your license. Click OK to continue.

6. Your web browser will open and display this page. The code that you need to paste into the Certificate field on the web page is already on the clipboard. Simply right click in the field and choose Paste.

7. Tick the terms and conditions checkbox and click the De-activate button.

8.Your license will now have been returned to the server. Should you experience any issue then please make sure that you copy and save the De-activation certificate (the long set of numbers generated by the application) and contact helpdesk@siliconcoach.com

The Activation Manager has been updated and will roll out with subsequent updates of the various siliconcoach applications. The advantage of the new ActivationManager is that it

1. Provides support for authenticated proxy servers

2. Provides support for activating using a the Activation Manager and a web browser (and therefore potentially avoiding any of the common proxy server issues).

Note – Phone and Email based activations will no longer be accepted if your product is making use of an Activation Manager capable of browser based activation.

To activate manually using a browser:

1. Open the Activation Manager, select the Activate option and click Continue

2. Enter your License Code into the license code field if you have not already done so.

3. Click on the Import Activation Certificate link button

4. Click on the 1. Use the browser to get an Activation Certificate link button to open your browser

5. You should see a page that looks like this

6. Switch back to the Activation Manager and copy the Installation ID and the License Number you find there into the fields provided on the form in your web browser. Note that you can click on the Copy icons to the right of the fields in the Activation Manager to copy the values to your clipboard.

7. When you’ve entered both the Installation ID and the License Number into the web form, click on the Terms and Conditions check box and then click Generate Unlock Code/Certificate

8. Your browser will refresh and you’ll be presented with a code. Copy this code to the clipboard (Note that in some browsers the Copy to Clipboard button does not work and you’ll need to copy manually by right clicking, choose Select All, then right click again and choose Copy).

9. Switch back to the Activation Manager and paste the contents of the clipboard into the field next to the Import button.

10. Click on the Import button. You should see a “Success” page and your application will be activated.